+ Read the general payment and cancellation notes
Payments: Registration payments are required to be paid in US Dollars (USD), at the rates portrayed, irrespective of daily exchange rate fluctuations. Registrations are not confirmed until payment is received. If a payment is not received within 24 hours of registration, then the registration may be canceled.
Cancellation Policy: A 100% refund, minus a $75 administrative cancellation fee (per delegate) will be given if written notice of cancellation is received by 8 October 2021. No refund will be given for cancellation after 8 October 2021 due to costs incurred by CTBUH for each delegate at that time. No refunds will be given for those who register at an incorrect rate. No refunds will be given for those who do not attend the conference. If you cannot attend the conference we are happy to accept a substitute colleague without penalty up to 13 October 2021. No substitutions are allowed after 13 October 2021. All refunds will be handled after the conference.
Reimbursement Policy: If a delegate wishes to remain registered but change their selections and this is possible within the terms of the Cancellation Policy above, then a US US$30 administration and bank fee (per delegate) will be charged on any reimbursement refund.